Privacy Policy

Our privacy policy explains what types of information we collect from you, how we use it, how we keep it secure, and how we disclose your personal information. Personal information includes any data that identifies you or would allow your identity to be determined.

We take privacy seriously and are committed to protecting your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 

When do we collect your personal information?

When you access our booking platforms directly or if you purchase memberships or classes from us, we collect personal data to be able to provide you with the services we offer. We only collect the information necessary to develop, promote, and perform our services and to analyse and improve our services. This may include your:

  • full name, email, phone number, address, date of birth, 

  • payment or banking details (as a secure service provided by gokenko)

  • attendance and bookings

  • website usage

  • any health information relevant to your participation in class (at your discretion and with your consent)

This data is collected either directly through us if we are assisting you with bookings or membership management, through the Soul Flow app, or via our website.

How do we use your personal information?

We use the personal information you provide to: 

  • Confirm your identity when you access our services 

  • Provide and manage movement classes and other services

  • Communicate with you about your bookings, services, and updates

  • Send newsletters and promotional updates (with your consent)

  • Track and improve our products and services

  • Conduct market research and monitor studio activity

  • Comply with any legal obligations

You can opt out of marketing communications via the unsubscribe button at the bottom of our emails.

Do we disclose your personal information?

We do not sell or rent your information to any third parties. We only disclose your data when:

  • It is required in order to deliver our services,

  • We are required by law,

  • You have consented to its disclosure

All third parties with whom we work abide by the terms of our privacy policy and relevant privacy laws.

Does the Kenko online booking platform have its own privacy policy?

When you purchase items or book classes through our membership app or website, you are accessing the services of the gokenko platform. Please refer to gokenko’s privacy policy if you wish to understand how your personal information is handled: https://www.gokenko.com/legal/privacy-policy

What about cookies and website analytics?

Our website uses cookies to optimise its function, as this tailors the experience of repeat visitors. You may always choose to disable cookies, although this may impact the usability of our website.

For website analytics, we collect de-identified information, including IP address, browser type, and pages visited, to analyse site traffic for market research and to improve our services. 

Is my personal information secure and where is the data stored?

We take all reasonable measures to ensure your personal information remains safe from misuse, interference, loss, unauthorised access, modification, or disclosure. Data is stored securely and only accessible by authorised staff.

How can I access and correct my personal information?

You can request to access or correct your data at any time by contacting us at info@soulflowmovement.com.au

Will there be changes to the Soul Flow Movement Studio Privacy Policy?

We may need to change or update this policy from time to time to ensure it remains current. We will publish any changes on our website. Please check the website if you need to review the terms.

What about third-party links?

Our website may contain links to third-party sites. Soul Flow Movement Studio is not responsible for the privacy policies of any third party or the contents of their sites. Please read the privacy policies of any third party before providing them with your personal information.

Who do I contact if I request information or have a complaint?

If you have any questions about how your data is handled or believe your data has been breached, you can contact us at info@soulflowmovement.com.au or write to Soul Flow Movement Studio, Level 1, 263 Springvale Road, Glen Waverley VIC 3150.